OurHoaSite

OurHoaSite

Frequently Asked Questions

To see an answer, simply select the question below.

General Questions

1.
Why should my association have a website?
 
Many residents have negative feelings toward their community's association and property management company due to the lack of transparency.  Not only do residents have the right to know, but they should also feel like they're part of the community.  OurHoaSite provides your property with the tools necessary for distributing information to your residents 24 hours a day.

With the help of OurHoaSite you can help eliminate calls from residents asking when the next board meeting will be or who they should contact for specific issues. OurHoaSite allows the property manager (or board member) to maintain the information on their homeowners' association's website. By logging into the password protected admin portal, you can publish a newsletter, add contact information, events to the calendar, property information, pictures and much more.

This information is available immediately to the homeowners' without any wait. You can even save time and money by uploading printable forms and documents (in .pdf format) for residents to read and print from the comfort of their own home.
 

2.
What makes OurHoaSite better than the other HOA sites?
 
There are many companies that offer HOA websites, but then charge more depending on the size of the property. They then increase the price even more for hosting, updates, extra modules, monthly fees and then you have to wait for their developer to make the changes online. We charge one flat rate ($249), per year, per property, regardless of the size of your community. There are no hidden fees or extra charges and best of all, the admin can update the content of your site 24 hours a day, from any computer, smartphone or tablet with an internet connection.

The site can even be used to make money for your property! Use the events calendar to advertise neighborhood garage sales or activities and the contacts page can be used for local sponsors (real estate agents, restaurants, handymen, etc.).
 
3.
Do I need to know anything about designing websites in order to use this service?
 
Absolutely not!  If the thought of writing code leaves you terrified, then OurHoaSite is for you!  We take great pride in offering an easy to use site that anyone can use, regardless of their technical background.  The admin portal of OurHoaSite contains easy to use forms that simply require you to enter the information and click the save button - It's that easy!
 
4.
Can I see a live, working demo of OurHoaSite?
 
Absolutely! Simply follow these easy steps:
  1. Go to: http://www.OurHoaSite.com/IL/DemoEstates/
  2. To view the admin portal, click the Login link (top right corner).
  3. Use this information to login:
    • Login: demo@ourhoasite.com
    • Password: demo
5.
I work for a property management company, how can OurHoaSite help me?
 
Are you a property manager looking for ways to cut costs while reducing time spent doing "busy" work?

With the help of OurHoaSite you can help eliminate those calls from residents asking when the next board meeting will be or who they should contact for specific issues. OurHoaSite allows the property manager (or board member) to maintain the information on their homeowners' association's website. By logging into the password protected admin portal, you can publish a newsletter, contact information, calendar events, property information, pictures and much more. We also provide (upon request) specific web forms that can be emailed directly to the property management company (such as a work order request form).

This information is available immediately to the homeowners' without any wait. You can even save time and money by uploading printable forms and documents (in .pdf format) for residents to read and print themselves. This is beneficial for by-laws, rules and regulations, census forms, etc.

The information you can provide to the residents on your properties is endless!  

6.
Can I use OurHoaSite to make money for my association?
 
Believe it or not... YES you can!  Through the events calendar, some associations use this to promote garage sales or events for a small fee to the resident.  Also, the service contacts page can be used to promote local companies (real estate agents, restaurants, handymen, plumbers, etc.).  The local company can pay you a fee to list them at your discretion. Note: A thorough review of any sponsored company should always be performed before listing them on your community's website.
 
7.
Is my personal contact information safe?
 
It is our policy to require only the least amount of required information during the time of registration to allow us the ability to verify the site admin with a specific property.

All information collected during registration or which is entered or updated through the password protected admin portal is stored in a database using common security protocols. In order to retrieve your property information from our databases in a timely manner, certain data may be stored temporarily within your browser. This information will never contain any personal information about you and will automatically be deleted. This information and your property information will never be sold - or shared with anyone other than our own customer service representatives at OurHoaSite. For more information, please review our Privacy Policy.
 
8.
What is your Terms of Service agreement?
 
To view our complete Terms of Service agreement, please visit:  http://www.ourhoasite.com/tos.php
 
9.
What type of customization can I do with our site?
 
Besides all the content and property news you can update, we currently offer ten (10) different themes (one custom theme is available per property upon request) and several different "Extras" to include on your main page.  Some of these extras include:
Extras include:
  • Local Weather
  • National Headline News
  • Upcoming Events
  • Board Members
  • Property Management Info
Other features include:
  • Create your own pages
  • Photo gallery
  • Display board members and committees
  • Contacts
  • Favorite links
  • Printable forms and documents

In the coming months we plan to add several more themes and "Extras" to cover your HOA needs.  If you have a special need that you would like for us to consider, complete the Contact Us form and let us know your idea!
 

10.
How many people can have access to the Admin section of our property's website?
 
OurHoaSite is currently setup to allow one administrator based on their email address.  This person is the one who will receive all the important emails regarding your property's account status as well as any other important news from OurHoaSite.
 
11.
How long does it take to update the content on our site?
 
The admin for your property has access to update the content of your site 24 hours a day, 7 days a week and becomes available to your residents immediately.  While other HOA sites require a developer to make the changes during their business hours, the information on OurHoaSite is available immediately to the homeowners' without any wait!
 
12.
We have paper documents that we would like to add to our site. Is this possible?
 
We do not personally convert printed documents to pdf files, however we do have a third party company that can do this for an additional charge (based on the number of pages). 

If you're interested in this service, please Contact Us in advance for a quote.
 

13.
Are we able to create forms that can be completed online and then submitted to someone via Email?
 
Not yet, but this is in the works!  We are currently working to bring you the ability to create your own custom web forms.  This will provide residents the functionality to fill out an online form and then send it via email to a designated person.  This will be a great way to reduce paperwork around the office and provide a quicker means of communication between residents and the property management company.
 
14.
What will my website address be?
 
Using our service, you will be given an address with your state and property name at the end.  For example, if your property name is Miami Estates in Florida, your website address will be:   www.ourhoasite.com/FL/MiamiEstates/

We can also work with you to purchase a custom domain name and have it redirected to OurHoaSite. This is a convenient way for residents to access your HOA website by entering an easy to remember address (ie: www.PalmCreekEstates.com).
 
15.
How will residents access our HOA website?
 
Residents can access your HOA site through a couple different ways. 
  1. Direct access via the website address, such as www.ourhoasite.com/FL/MiamiEstates/
     
  2. Residents can first go to www.ourhoasite.com and then use the Quick Search feature to find their property based on their zip code.
16.
Am I able to use our own domain name (ie: www.mydomain.com)?
 
We are more than happy to work with you to purchase or use your existing custom domain name and have it redirected to OurHoaSite. This is a convenient way for residents to access your HOA website by entering an easy to remember address (ie: www.PalmCreekEstates.com).

 
17.
This sounds great, how can I get started with my RISK FREE, 30 day trial period?
 
We're glad you decided to give us a try.  To begin your trial period, go to Join Now and complete the necessary information.  You'll then receive an email shortly with the necessary steps to begin entering your property's information.
 
18.
Are there any video help tutorials??
 
For a complete listing of all our help videos, please visit our YouTube channel. If you still have questions, just let us know!
 

Pricing Questions

1.
How much do you charge for OurHoaSite?
 
We charge one flat rate ($249), per year, per property regardless of the size of the property, there are no hidden fees or extra charges. The site admin and property manager will receive a notice 60 days, 30 days and 7 days before your site is about to expire.
 
2.
Why is your price so much lower than the other HOA websites?
 
We believe in giving everybody the same great product for the same great price!  Therefore, we don't charge extra based on the size of your community and we give everybody all the features necessary for managing your property's website. 

It costs us the exact same amount regardless if there are 4 units in your association or 400.  If we don't have to pay extra, then why should you?  You are the reason we can keep our prices down.  Since the admin of your site maintains all the data, we don't have to charge extra for updates.
 

3.
Are there any additional fees or hidden charges?
 
There are absolutely no extra charges or hidden fees! 
 
4.
What types of payments do you accept and where should I send it?
 
We accept Cash, Check and/or Cashier Checks.  Checks must be made payable to "Ronald Gaba" and sent to:

OurHoaSite
738 East Dundee Road #183
Palatine, IL 60067

5.
Do you only offer annual billing?
 
Yes.  To help keep the cost down and eliminate any extra overhead charges, we only offer annual billing.
 
6.
How much is it to have a custom domain (website address)?
 
If you already have your own custom domain, there is no additional charge. However, if you would like us to purchase the domain for your association and bill you for the annual renewal fee, we can do this upon request. Since this is not part of our typical service and requires a third-party vendor, there will be an additional $35/year charge.